We require the original invoice for all returns or exchanges. Customers who purchase online may send us a copy of their invoice instead of the original.
All products to be returned or exchanged must have their complete original packaged materials including any manuals, printed materials, disks, and cabling. All returned goods must be in resalable condition, inspected and approved by our staff.
Within 7 days of purchase (14 days for online purchases), items may be returned under the following conditions*:
- Defective products may be returned for exchange or credit.
- Unopened and unused products are eligible for exchange or credit.
- LCD Monitors/LCD TVs with less than 7 dead pixels and Notebooks with less than 4 dead pixels are not considered defective. See manufacturer's warranty for dead pixel policy replacement.
* There is no exchange or credit, on select items. Some items have specific sales conditions. For example, on printer exchanges, the customer will only receive an exchange on the printer, not the ink cartridge/toner. Please refer to your invoice or ask in store for more information.
After 7 days from purchase (14 days for online purchases), eOutlet Canada will only accept returns or exchanges on defective products for warranty service. There are no refunds on new, used, opened, unopened, or defective products after the 7 day period (14 day period for online purchases).
Free gift promotions
Free gift offers are valid while supplies last and may end at any time without prior notification. For returns or exchanges when the purchases were made with free gift(s), we require also returning of the free gift(s) with associated item purchase in resalable condition. If not, then the difference of the sale price of free gift will be subtracted before refunding or exchanging with another item.
Return/Exchange Policy on Media and Consumables.
There are no returns on media such as DVD or Bluray discs and printer toners.
